Privacy Policy for Moon n Lotus
Last updated on April 28, 2025
​
​
Introduction to Privacy Policy
​
This privacy policy (the "Privacy Policy") applies to your use of the website of Moon n Lotus hosted at moonnlotus.com, the Services (as defined under the Moon n Lotus "Terms of Use") and Moon n Lotus applications on mobile platforms (Android, iOS, etc.) (collectively ("MOON N LOTUS" or "WEBSITE")), but does not apply to any third-party websites that may be linked to them, or any relationships you may have with businesses listed on Moon n Lotus.
​
The terms "we", "our", and "us" refer to Moon n Lotus, and the terms "you", "your", and "User" refer to you, as a user of Moon n Lotus. The term "Personal Information" means information that you provide to us which personally identifies you, such as your name, phone number, email address, and any other data tied to such information. Our practices and procedures in relation to the collection and use of Personal Information are set out below to ensure safe usage of the Website for you.
​
We have implemented reasonable security practices and procedures commensurate with the information assets being protected and the nature of our business. While we strive to provide security exceeding industry standards, due to the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information transmitted to us by you. By visiting this Website, you agree to be bound by this Privacy Policy and consent that we will collect, use, process, and share your Personal Information as set out herein. If you do not agree with these terms, do not use the Website.
​
It is clarified that the terms and conditions provided separately form an integral part of your use of this Website and should be read in conjunction with this Privacy Policy.
​
Information We Collect and How We Use It
​
We collect, receive, and store your Personal Information. If you provide third-party account credentials ("Third Party Account Information") to us, you understand that some content and information in those accounts may be transmitted to your account with us if you authorize such transmissions, and that Third Party Account Information transmitted to us shall be covered by this Privacy Policy. You may opt not to provide certain information; however, this will restrict you from registering with us or availing some of our features and services.
​
We use commercially reasonable efforts to ensure that the collection of Personal Information is limited to that necessary to fulfill the purposes identified below. If we use or plan to use your information in a manner different than the purpose for which it is collected, we will ask for your consent prior to such use.
​
The Personal Information collected will be used only to enable you to use the services provided by us, promote a safe service, calibrate consumer interest in our products and services, inform you about online offers and updates, troubleshoot problems, customize User experience, detect and protect against error, fraud, and other criminal activity, collect money, enforce our terms and conditions, and as otherwise described to you at the time of collection.
​
Account Information of Users
​
If you create an account to take advantage of the full range of services offered on Moon n Lotus, we ask for and record Personal Information such as your name, email address, and mobile number. We may collect and store Sensitive Personal Data or Information (such as financial information, including credit card, debit card details, bank account, and know-your-customer ("KYC") documents as per applicable regulations). We use your email address to send updates, news, and newsletters (if you subscribe during signup or later) and contact you on behalf of other Users. If you do not want to receive non-essential communications, please use the unsubscribe link provided in such emails. We use your mobile numbers to send transaction and SMS alerts based on your preferences. If you do not wish to receive SMSs, please notify us at moonnlotus.com/support. Moon n Lotus assures that your Personal Information will not be made public or sold to any third party.
​
The User shall have an option to erase any information provided, including Personal Information. If a User opts for erasure, Moon n Lotus shall delete all stored information of the User from its servers.
​
Customer Information
​
We store customer information such as address, mobile number, Third Party Wallet details, Card Details, and email address for payments made through Moon n Lotus checkouts. This information is shared with respective businesses only when the customer chooses to share it. Moon n Lotus is not liable for any misuse of this information by the business or related individuals.
​
Activity
​
We record information relating to your use of Moon n Lotus, such as searches, pages viewed, browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this to administer Moon n Lotus, provide high security and service, and perform statistical analyses of User behavior to measure interest in various areas of Moon n Lotus. You cannot be identified from this aggregate information.
​
We own all intellectual property rights associated with the Website and its contents. No right, title, or interest in any downloaded material is transferred to you as a result of downloading or copying. The Website is protected by copyright as a collective work and/or compilation, pursuant to applicable law.
​
Our logos, product and service marks, trademarks, copyrights, and other intellectual property, whether registered or not ("Our IP"), are exclusively owned by us. Without our prior written permission, you agree not to display or use Our IP in any manner. Nothing in this Website or content should be construed as granting any license or right to Our IP without our express written permission.
​
Cookies
​
We send cookies to your computer to uniquely identify your browser and improve service quality. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted). Persistent cookies can be removed by following your browser’s help file directions. If you disable cookies, some areas of Moon n Lotus may not function properly. We use third-party tools that may collect anonymous information about your visits using cookies and interactions with Moon n Lotus products and services to target advertisements. No Personal Information is collected in this process, and third parties do not have access to your name, phone number, address, or email address. Users can opt out by deactivating cookies, which varies by browser.
​
Enforcement
We may use collected information (including Personal Information) to investigate, enforce, and apply our terms and conditions and Privacy Policy.
​
Transfer of Information
We do not share your Personal Information with third parties except with financial institutions, regulatory agencies (as required), or to provide services through Moon n Lotus, conduct quality assurance, facilitate account creation, provide support, or synchronize contacts with other applications per your instructions. These third parties are restricted from using your Personal Information beyond the requested services.
We may share your Personal Information with our Affiliates, requiring them to honor this Privacy Policy. If another company acquires Moon n Lotus or its assets, that company will possess your Personal Information and assume the rights and obligations described herein. We may disclose your Personal Information in good faith to (a) address suspected illegal activities; (b) enforce our terms and Privacy Policy; (c) comply with legal processes; or (d) protect our rights, reputation, or property, or that of our Users, Affiliates, or the public.
We may disclose aggregate User behavior information to third parties, such as advertisers, for business relationships.
​
Links
References to third-party names, marks, products, or hyperlinks are for convenience and do not imply endorsement. We are not responsible for their privacy practices and suggest you read their privacy policies.
​
User Access of Personal Information
As a registered Moon n Lotus User, you can modify your Personal Information and privacy preferences in the "Account" section of the Website.
​
Security
Your account is password-protected. We use industry-standard measures to protect Personal Information in our database and limit access to employees and contractors who need it for their job functions. If you have security questions, contact us at services@moonnlotus.com.
​
You acknowledge that Moon n Lotus is not responsible for intercepted information sent via the internet and release us from claims arising from unauthorized use of such information.
​
Terms and Modifications to This Privacy Policy
Our Privacy Policy may change without notice. Review it periodically to stay informed. Changes are effective immediately. You are responsible for updating your Personal Information, including your current email address. If you do not wish to permit changes in our use of your Personal Information, notify us promptly to deactivate your account. Continued use of Moon n Lotus after changes indicates your acknowledgment and agreement to the updated terms.
​
Applicable Law
Your use of this Website is governed by the laws of India. Any legal action arising from your use may be brought exclusively in the competent courts/tribunals in Bengaluru, India, and you irrevocably submit to their jurisdiction.
​
Complaints and Grievance Redressal
If you contact us with feedback, complaints, or questions, we will record your Personal Information to respond effectively. Any complaints regarding Personal Information, website content, confidentiality breaches, or intellectual property issues should be reported to the Grievance Officer:
DPO
Mr. Shashank Karincheti
Moon n Lotus LLP
Address: No. 22, 1st Floor, SJR Cyber, Laskar - Hosur Road, Adugodi, Bangalore - 560030
Ph: 080-46669555
Email: dpo@razorpay.com
Grievances portal: contact us
​
Acceptance Details
​
Owner Id
O18PUSZdkwTrMg
Owner Name
MOON N LOTUS LLP
IP Address
10.26.145.230
Date of Acceptance
2024-04-21 10:06:52 IST
Signatory Name
PAMITA SETH
Contact Number
+918920774361
Email
services@moonnlotus.com