Shipping & Returns
Shipping Policy
Shipping in India:
Estimated delivery between 7 to 15 working days
Shipping to UAE:
Estimated delivery between 7 to 20 working days
Shipping To US & Canada:
Estimated delivery between 15 to 30 working days
SHIPPING
All orders for our products are processed and shipped out in 7-15 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address
UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
LOST/STOLEN PACKAGES
https://www.moonnlotus.com/ is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the authorities
RETURN REQUEST DAYS
https://www.moonnlotus.com/ allows you to return its item (s) within a period of 7 days. Kindly beadvised that the item (s) should be returned unopened and unused.
OUT OF STOCK ITEM PROCESS
https://www.moonnlotus.com/ has the following options in the event there are items which are out ofstock https://www.moonnlotus.com/ Wait for all items to be in stock before dispatching.
IMPORT DUTY AND TAXES
When dealing with https://www.moonnlotus.com/ you have the following options when it comes to taxes as well as import duties: You will be required to settle the requisite fees when the items are arriving in the destination country.
ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts: Email - https://www.moonnlotus.com/contact
Return & Refund Policy
Thank you for shopping at Moon N Lotus.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
India: Exchange, Return & Refund
Within 5 days of receiving, with all packaging & tags intact. Used or worn items will not be accepted back. Refund will be processed within 7 days of accepting return. Courier charges of upto INR 500, will be deducted for the returned items
UAE: Exchange, Return & Refund
Within 5 days of receiving, with all packaging & tags intact. Used or worn items will not be accepted back. Refund will be processed within 7 days of accepting return. Courier charges of upto INR 1500, will be deducted for the returned items
US: Exchange, Return & Refund
Within 5 days of receiving, with all packaging & tags intact. Used or worn items will not be accepted back. Refund will be processed within 7 days of accepting return. Courier charges of upto INR 4500, will be deducted for the returned items
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Moon N Lotus.Goods refer to the items offered for sale on the Service. Orders mean a request by You to purchase Goods from Us. Service refers to the Website. Website refers to Moon N Lotus, accessible from https://www.moonnlotus.com/You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so. The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision : By visiting this page on our website: https://www.moonnlotus.com/contactWe will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
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The Goods were purchased in the last 7 days
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The Goods are in the original packaging
The following Goods cannot be returned:
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The supply of Goods made to Your specifications or clearly personalized.
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The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
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The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
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The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. Please send the returned goods to the following address:
1471, Piquen Chivar, Kumar Waddo, Anjuna, Bardez, North Goa, Goa – 403509
Phone: +91 8920774361
Please note, we cannot be held liable for goods that are damaged or lost during the return shipment. To ensure the safe return of your item, we strongly recommend using an insured and trackable shipping service.
Refunds can only be processed once we receive the returned goods or valid proof of delivery.
Gifts
If the goods were marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned product, please contact our support team, and they will guide you through the next steps.
If the goods were not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the original payment method.
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For UPI payments, the refund will be credited to the UPI ID used for the original transaction.
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For other payment methods, our support team will either reach out to you or you can contact them directly for assistance.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
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By visiting this page on our website: https://www.moonnlotus.com/contact
.