Shipping and Returns

Last Updated: October 2, 2026

Thank you for shopping with Moon n Lotus (https://moonnlotus.com). Here's everything you need to know about how we ship your order.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • You'll receive a confirmation email once your order is placed and another once it's shipped.

2. Shipping Timeline

  • Domestic (India): 5–7 business days after dispatch.

  • International: 10–15 business days after dispatch.

  • Delivery times may vary due to location, customs, or courier delays.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order weight.

  • Any applicable customs duties or import taxes for international orders are the customer's responsibility.

4. Order Tracking

Once shipped, you'll receive a tracking link via email/SMS so you can follow your order's journey.

5. Incorrect or Incomplete Address

Please double-check your shipping address at checkout. Moon n Lotus is not responsible for orders delivered to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, re-shipping charges may apply.

6. Lost or Damaged Packages

  • If your order arrives damaged, contact us within 48 hours of delivery with photos.

  • For lost packages, please reach out to us and we'll coordinate with the courier to resolve the issue.

7. Delayed Orders

While we aim to deliver on time, delays caused by couriers, weather, customs, or other unforeseen events are beyond our control. We appreciate your patience in such cases.