Store Policy
Last Updated: October 2, 2026
Welcome to Moon n Lotus (https://moonnlotus.com). This Store Policy outlines the general rules for shopping with us, including order handling, product care, and customer responsibilities.
1. Orders
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All orders are subject to acceptance and availability.
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We reserve the right to cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity.
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Once an order is placed, changes or cancellations can only be made before dispatch.
2. Product Information
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Our products are made from certified plant-based bio-textiles, including hemp, bamboo, cotton-hemp blends, rose fabric, and corn fabric.
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Slight variations in color, texture, or finish are natural due to the fabric's organic nature and are not considered defects.
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Product images are for representation; actual colors may vary slightly by device.
3. Exchanges
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Exchanges are accepted only for defective or wrong items received.
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Requests must be raised within 48 hours of delivery with photos/videos as proof.
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Exchange items must be unused, unwashed, and in original packaging with tags intact.
4. Product Care
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To maintain fabric quality, follow the wash care instructions provided with each product.
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We are not responsible for damage caused by improper washing, ironing, or handling.
5. Pricing
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All prices are listed in the applicable currency and are subject to change without prior notice.
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Offers and discounts, if any, are valid for a limited period and cannot be combined unless stated.
6. Customer Responsibilities
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Provide accurate shipping and contact details at checkout.
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Ensure someone is available to receive the package at the provided address.
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Report any issues with your order within the specified timeframes mentioned in our Shipping and Return policies.
7. Intellectual Property
All content on this Site — including designs, logos, images, and text — belongs to Moon n Lotus and may not be copied or reused without permission.